Pop-ups that will not go away
Adverts appearing over other windows, or a browser that opens pages on its own. Usually an extension nobody installed on purpose.
Computer service in Benidorm and the Marina Baixa
Virus removal in Benidorm
We remove viruses, malware and ransomware from PCs, laptops and Macs in Benidorm and the Marina Baixa. Free diagnosis, a fixed written quote, and antivirus left properly configured afterwards.
- Free diagnosis
- Fixed written quote
- Warranty on every repair
Written warrantyOn every repair
Ready in 24–48 hFor most faults
Over 12 yearsWorking across the Marina Baixa
Free collectionAt your home or business
What people bring us
The machine crawls after switching on
Something is mining or sending data in the background. The fans give it away before the screen does.
Your files have been encrypted
Ransomware. Do not pay anything yet: we check the family first and whether a free decrypter exists.
The browser home page changed itself
Hijacked search. It comes bundled with free downloads and it usually is not alone.
A fake warning tells you to call a number
Tech support scam. Nobody from Microsoft or Apple will ever ask you to ring them from a web page.
Friends get emails you never sent
Your account has been used, not necessarily your computer. We check both and change what needs changing.
What the service includes
- Free diagnosis before anything else
- Full offline scan and manual clean
- Browsers and extensions reset
- Antivirus installed and configured
- Your files kept, not wiped
- Written warranty on the clean
How we work
1
Tell us what it is doing
By WhatsApp or phone, in your own words. You do not need to know the technical terms.
2
We diagnose it free
We collect the machine or you bring it in. We look for the real cause, not the symptom.
3
You get a fixed price
In writing, before we touch anything. If you say no, you pay nothing at all.
4
We repair it and guarantee it
With a written warranty and a report of what was done and why.
Cleaning it is only half the job
Removing what is on the machine today is the easy part. What matters is how it got in, because if that stays open the same thing comes back within weeks. So we look at where it came from: a pirated program, an expired antivirus, a browser extension, an email attachment, or a password reused across several sites. We tell you plainly what happened, we leave the antivirus working properly rather than a trial that expires next month, and we show you the two or three habits that prevent most of it. If we cannot clean it safely, we say so and rebuild instead of charging you twice.
Machines we work with
Laptops, desktops and Macs of any brand and any age.
- Windows 10 and 11
- Older Windows machines
- macOS
- Laptops and desktops
- Business workstations
- Home network devices
Frequently asked questions
Will I lose my files?+
No. We clean around your documents, photos and email rather than wiping the machine. If a full rebuild really is the safer option, we tell you first and back everything up before starting.
How long does it take?+
Most cleans are done within 24 hours. Ransomware cases take longer because the analysis comes before any recovery attempt, and we will give you a realistic timeframe after the diagnosis.
Can you recover files after ransomware?+
Sometimes. It depends on the family involved and whether a decrypter has been published. We check that first, and we also look for shadow copies and backups you may not know you had.
Do you come to the house?+
Yes, anywhere in the Marina Baixa with no call-out fee. We can also collect the machine and return it cleaned if you prefer.
Which antivirus do you leave installed?+
One that keeps working after we leave, not a trial that expires in a month. For most home users the built-in protection properly configured is enough, and we explain why.
It happened once before. Will it happen again?+
Not if the way in gets closed. That is the part of the job people skip, and it is the reason machines come back. We tell you what let it in and what to change.
Other services you may need
If this is not quite what you are after, it is probably here.
Shall we take a look?
Tell us what the machine is doing and we will diagnose and quote before repairing anything.